Enterprise Content Library

Documentation Services Usability Survey

Information Builders’ Enterprise Content Library enables you to search across multiple content collections for the Information Builders product information that you need. Using WebFOCUS Magnify, ECL streamlines your search for information, eliminating the need to visit multiple Information Builders’ web sites. Now, a single ECL search returns relevant content from Tech Support, Technical Documentation, and Focal Point content sources. Additional content collections will be added before ECL’s Q4 release.

Help us develop the new Information Builders Enterprise Content Library, and receive our thanks along with a complimentary “Thank You” gift.

1. First Name

 
2. Last Name

 
3. e-mail

 
4. Which title best describes your role in your company?
    Developer
    Programmer
    Trainer
   Other, please specify
   
 
5. Which Information Builders software products do you use?
   WebFOCUS
             Reporting Language
             Managed Reporting
             Report Caster
             Developer Studio
             Dashboard
             National Language Support
             Adapters
    iWay Software
    Other, please specify
   
 
6. How many years’ experience do you have with these Information Builders’ products?
    1 year or less
    2-4 years
    5 years
    6-10 years
    11 or more years
   
 
7. Which information sources do you use to find information about our products? Please select all that apply
    Online documentation (PDF)
    Online Help (from within the software product)
    Print manuals
   
 
8. Which of these Information Builders’ web sites do you visit to obtain the information that you need? Please select all that apply.
    Information Builders Inc. (http://www.informationbuilders.com)
    Focal Point (Developer Center) (http://www.informationbuilders.com/support/wf_dev_center.html)
    Technical Support (http://techsupport.informationbuilders.com)
    i-Base, Technical Documentation Library (http://documentation.informationbuilders.com)
    WebFOCUS
    iWay Software (www.iwaysoftware.com)
    PartnerWeb (http://partnerweb.informationbuilders.com/ibi_apps/login.faces)
   
 
9. What percentage of the time do you find the information that you need easily?
    100%, All of the time
    85%, Most of the time
    75%, Some of the time
    50%, Rarely
    Less than 50% of the time, Hardly ever
   
 
10. In your opinion, which factors contribute to an excellent and efficient search system experience? Please select all that apply
     Keyword search (exact matches)
     Keyword search (fuzzy matches)
     Drop-down selections based on categories of information
     Checklist to specify criteria based on your unique need
     Cross-collection searching across separate info collections within a company (training, documentation, technical support, user forum)
     Synonym searching
     Other, please specify
    
    

After test driving the Beta version of ECL, answer these questions. Your answers will be emailed to Georgina_Channer@ibi.com.

 
1. Which search terms did you enter? (List each one, please)
   
   
 
2. Were the results of your search satisfactory?
    Yes
    No, please specify why
   
 
3. Did you use the tree structure on the left to filter down your search results?
    Yes
    No
   
 
4. Were the names of the categories on the left descriptive?
    Yes
    No, please explain what would make these more descriptive
   
 
5. Would you reorder the categories?
    Yes, please explain how you’d reorder these categories.
    No
   
 
6. Do you think we should add categories?
    Yes, please explain which categories you would add.
    No
   
 
7. Did you find the information that you needed?
    Yes
    No
   
 
8. If you answered “No” in question 7, please tell us why the results did not meet your needs
   
 
9. Did you use the Tabular View navigation on the top right of the screen?
    Yes
    No
   
 
10. If you used Tabular View, was the presentation effective?
     Yes
     No, please explain what would make it more effective
    
 
11. Did you use the Sort by Relevance navigation on the top right of the screen?
     Yes
     No
    
 
12. If you used Sort by Relevance, was the presentation effective?
     Yes
     No, please explain what would make it more effective
    
 
13. Do you find it useful to be able to search across content repositories?
     Yes
     No
    
 
14. What other features would you like to see incorporated in the Enterprise Content Library search?
    

Thank you for your feedback on our Enterprise Content Library! Would you like to join our ECL Advisory Board and help us develop ECL further over the next 90 days? Your participation and feedback will help us structure ECL to most effectively serve your information search needs. Click here to join the ECL Advisory Board.

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